Adding instructions for specific items, replacements, or delivery, Gifting an Instacart order with Care Carts. If you're not sure how to place an order, this wikiHow will help. By signing up you are agreeing to receive emails according to our privacy policy. Select between, Our Fast & Flexible delivery option, which, puts you on standby for the next available shopper within the estimated delivery window. You can select other options for replacements, or choose a refund for the item instead. During checkout, you can request the order be. Yes!!! Instacart probably knows the best and closest location to pick up your order at, but you won't be able to specify which location it is, and won't be told exactly where you're shopping from. But missing items aren't necessarily proof that the Shopper stole them. Tap the plus or minus symbol to increase or decrease quantity. Note certain items, such as alcohol, may not be added after your order is placed. Tried adding one item immediately after placing the order and received a message stating: "We were unable to add to your order. Your delivery driver sees these instructions when they start heading your way. The page contains the list of items, a map, the shopper's name, and delivery details. Tap the three horizontal lines in the top left-hand corner. This is part of the onboarding process for an in-store shopper. However, if you decide to tap the item to open the product's page, you'll find the two quantity and ""Add to Cart" buttons at the bottom of the screen for additional details. Log in to help us get you to the right help quickly. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. The Order Status page is a browser-based page where your customers can see real-time updates while their orders are being fulfilled. Your groceries will be on their way in no time. Preparing for the Order. By using our site, you agree to our. Work your way down the entire page until you reach the bottom of the page and tap the "Add a . Thanks to all authors for creating a page that has been read 46,717 times. Tap the plus or minus symbol to increase or decrease quantity. Tap the Account icon at the top left. Check your account to ensure you are getting points for these trips. The first step is actually making the purchase. The ride-hail and delivery giant quietly launched Shop and Pay last year, a feature that lets delivery workers opt into receiving trips to do grocery or other retail shopping for customers before . You can view your favorites under the Buy It Again category on a store's homepage. Tap the Chat link at the top of the screen to let them know if you want to add items to your order or make other changes. Check out this step-by-step guide to create your account and place your first order. We use cookies to make wikiHow great. Adding the items you love to your Favorites is an easy way to view or buy them again. Just be careful about what you ask the shopper to add and be understanding if they refuse. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. You and your customers benefit from Instacart scheduling, full-service shopping, delivery, pickup, and order tracking. Either one will work. Placing an order. Keep in mind that some warehouse stores only allow those with membership to place an order; if you dont have a card set, your order wont be placed. Items may be out of stock. Adding a special request Select Add a special request at the bottom of the search results page. Log in to the app if you haven't already done so. can add items to your cart without signing up for an Instacart account. You can check your order status with the Instacart app or website. You can search the catalog or choose a replacement from a list of suggestions. Learn about contacting your shopper. Instacart Pickup. C Per Instacart's policy these things are unable to be ordered and delivered: live and feeder animals, furniture, non-alcoholic age restricted and over the counter items containing nicotine, items containing pseudoephedrine, ephedrine, phenylpropanolamine and dextromethorphan, holiday trees, currency, photos, lottery tickets, gift cards, weapons and weapon supplies, dry ice, hazmat chemicals, and helium tanks. I waited a little while and refreshed the page again. Uber has rolled out updates to its Shop and Pay feature that address three of the most commonly raised courier issues: out of stock items, digital payments and order clarity before accepting a trip. Want to chat with your shopper? I have an order for delivery tomorrow. Part of our pay is based on the number of initial items in your order. The app won't accept additions between the time you check out and the time your Shopper starts shopping, so if you place an order with a special request and then go back and try to add additional items (like the app said you could), you may see a message saying "Your item total is less than $10." Give them the order ID from the link you received through text message. Tap the order you want to update. You can schedule delivery for as fast as an hour or for later in the day or week to fit your schedule. . Through instructions, you can let your shopper know that you prefer greener bananas or help them find the apartment to drop off your order. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. Copyright 2023 Instacart. Mistakes happen. Tap Order history. Confirms that the order was delivered to the address provided. If the brand you picture doesn't match an in-store item, your Shopper may ask you for more details so they can pick a comparable product when they shop your order. Begin typing to search, use up and down keys to navigate, enter to select, For best results, download the latest version of the Instacart app for, At the top left, click the 3 horizontal lines, stacked horizontal lines in the upper left corner. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. Add items to your cart. Tap Add promo or gift card. They just can't place their opinions about that customer in the Instacart system. Items may be out of stock. (For safety reasons, drivers might not reply while theyre en route. Select your profile icon in the upper left corner. If the item is EBT SNAP-eligible, you can change this charge to your EBT card after adding the item to your cart. Sorry, you cannot add to your order." Once you favorite an item the button fills in green and says Favorited. On the website. Open up the Instacart app. Choose your tip amount and click Place order. Youll need an account to check out. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. Indicates whether the order received Instacart+ membership benefits. Although not irretrievable if you make a mistake, it's harder because you have to search for that item once again to add it back. Rescheduling a delivery. You can search the catalog or choose a replacement from a list of suggestions. Retailers may also have size, weight, or price restrictions on certain items. Other Greeting Cards. Recognize what's not able to be ordered and delivered. Also if your shopper adds too many items or they're too expensive and exceed the hold that's been placed on your account, the card will be declined when they go to check out. You can adjust charges on your EBT card up until you . You add an item to your order after checkout; An item you order needs to be replaced, and the replacement has a different price; An item you order is sold by weight and the exact weight is slightly different; On a store's homepage, tap View More next to Buy It Again. It has no effect on the customer role. Here's what I found out: As a general rule, Instacart shoppers do not steal groceries, but it has happened. Item instructions carry over to future orders. Use the search box in the app or on the website. how to file a police report for stolen package; layer by layer minecraft castle blueprints. "INSTACART provides no restitution for the Shopper even with proof of their delivery, item, etc. Per Instacart's policy these things are unable to be ordered and delivered: live and feeder animals, furniture, non-alcoholic age restricted and over the counter items containing nicotine, items containing pseudoephedrine, ephedrine, phenylpropanolamine and dextromethorphan, holiday trees, currency, photos, lottery tickets, gift cards, weapons and weapon supplies, dry ice, hazmat chemicals, and helium tanks. Instacart told TechCrunch in an email that there's a $10 minimum if you want to order from an additional retailer. When I try to add items its not giving me the option To add to my existing order. Fill out the paperwork. Call Instacart Care at 1.888.246.7822. 1. Need to give your driver last-minute delivery instructions? How do I add custom items to Instacart? Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. It has no effect on the customer role. again to view all the completed changes and items in your order. Learn how to implement the APIs with tutorials, how-to guides, and API . Part of our pay is based on the number of initial items in your order. If your shopper is working on your order, you can contact your shopper directly. Sometimes Instacart offers tip choices as a scale of percentages, but sometimes the tip choices are given in even dollar amounts. Tracking your order in progress. . In your cart, click Preferences on the item you want to add replacement instructions. If there is more than one store of that brand available in your Instacart city (Instacart Shoppers know these cities as "zones"), be careful not to place items in more than one cart at a time (especially if you aren't a Instacart Express customer yet)! Use the Instructions button for supplying your Shopper with things to look for when they pick the items from the shelf such as how you'd like deli and produce items to be, or for something else such as to watch for dates or something different altogether. The ride-hail and delivery giant quietly launched Shop and Pay last year, a feature that lets delivery workers opt into receiving [] If the replacement costs more, the difference is charged to the credit or debit card you added at checkout. Uber has rolled out updates to its Shop and Pay feature that address three of the most commonly raised courier issues: out of stock items, digital payments and order clarity before accepting a trip. Answer (1 of 10): Instacart currently does not add anything to the shoppers pay for added items. Select the portion of the store where the item can be found - if you are fairly certain that you know. This is more along the lines of a reminder to check for certain issues - even though Shoppers are trained to check for certain things already. By signing up you are agreeing to receive emails according to our privacy policy. In your cart, click Preferences on the item you want to add replacement instructions. Need to give your driver last-minute delivery instructions? wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. For an order placed through the Instacart App or website, follow these steps: Go to the Instacart app and tap the Account icon to access your account; select "Your Orders" to find the purchase with the item you would like a refund for and tap on the order. Once you favorite an item the button fills in green and says, Adding instructions for specific items, replacements, or delivery. At the top of this page, it'll list the store name and logo, as well as the total. To favorite an item, select the item and the heart icon below it. Include your email address to get a message when this question is answered. For best results, download the latest version of the Instacart. Want to chat with your shopper? If you have order notifications turned on, look for alerts when an item is replaced or refunded. Some Instacart stores have loyalty (rewards) cards that can be entered prior to making the purchase to accumulate points and earn in-store savings (or some, at the gas pumps). They offer no department, resource, phone number or other, for us to dispute these issues. Either use the search box at the top of the Instacart Home page for the store, or use the search box at the top of the Search tab. To view your orders, select the option. (If you have notifications turned on, youll get an alert as well.). items: Array: The items in the order. The following table describes the statuses and any actions that the customer can perform from that status page: For example, the following image shows an order in the Shopping in progress status. When your personal shopper begins working on your order, youll see a message in the Instacart app. Tap the current order. Assuming there was no add on limit and I could add later, turns out there is. Begin typing to search, use up and down keys to navigate, enter to select. . You can check your order status with the Instacart app or website. One rep had me delete my order and create a new order and it still did it. It's easy to track your order, from the moment your personal Shopper starts finding your items until the moment it arrives at your door. Type your item name and see if a product matches, just in case. Tracking your order and delivery. To add or modify a tip after delivery. Log in to help us get you to the right help quickly. Please note If you choose for your order to be left unattended, you accept full responsibility for the order after it has been delivered, including any loss due to theft or temperature sensitivity damage. Item availability and terms are subject to change without notice. When you get to the store, follow the instructions to let us know you've arrived. If you prefer not to replace an item, choose, on the item you want to add replacement instructions, If you choose to select the preferred replacement item, click, Keep in mind youll be refunded or charged for the difference in price for replacement items, Specific directions for hard-to-locate front doors, Any markers on your home that might help the shopper find the best entrance, After placing the order (but before your order is shopped). We also make recommendations based on what you've bought before or what's popular in your area. The delivery screen includes an estimated time of arrival and a map you can tap to follow the drivers progress. Give us as many details as you can about the item, including the quantity. Tap the "Rate Order" button at the bottom of the screen. If you can't see the Charge more to EBT option, make sure you have the latest version of the Instacart app. When I refreshed the page, the "Add to order" button (as well as replacement selection) had completely disappeared. Cosco..for one person?? Instacart insists the move is part of a long-planned transition away from having workers stationed in stores, and that grocers prefer to have their own employees fulfill those orders, adding that . Don't try to mention the aisle number.