Leasing, Sales, Engineering and Janitorial, Provide the best customer service to our residents and their guests, Assist Convention Services and Catering Managers with coordination of groups as needed, Establishes rapport with clients and functions as Manager’s liaison, Attends weekly forecast, Operations & Banquet Event Order meetings, Receives signed Banquet Event Orders for all functions, Attends pre-convention meetings prior to conference when necessary, During conference, will ensure the meeting arrangements are to specifications, Attends post-con meetings at conclusion of conference when necessary, Must be able to work alone as well as work well with others, Must be extremely computer savvy (Microsoft Word, Publisher, Outlook, Express, Excel), Previous knowledge of Delphi, Opera and Synergy preferred, Prior concierge, hospitality, or customer service experience required, Must have excellent knowledge of Stowe and the surrounding area, Flexible schedule to include evenings, weekends and holidays as needed, Promoting and processing sales of Westfield Gift Cards, products and services, Responding professionally, courteously and promptly to all customer enquiries, Maintaining lost and found property records, Being the first point of contact for business partners and retailers, Assist the Concierge Supervisor with adhoc responsibilities, Assist guests with any plans or arrangements the guest intends to make during their stay, Monitor The Club Level Lounge periodically throughout the day to ensure guest comfort and satisfaction, Comply with all departmental policies/services and procedures/standards, Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy, Obtain department keys and communication device: ensure security of each, Set up work station with necessary supplies: maintain cleanliness throughout the shift, Document all guest requests, complaints or concerns, Maintain a favourable working relationship with fellow associates throughout the hotel/company, Demonstrate our value of teamwork by genuinely cooperating and assisting fellow associates, Both at work and away from work, project a favourable image of the hotel, Perform any additional duties as assigned by department leaders, All hotel features/services, hours of operation, All hotel room types, numbers/names, layout, appointments, amenities and locations, Daily house count, expected arrivals, departures and VIPs, Scheduled daily group activities, names and location of meeting and banquet space, Local attractions, events and holiday schedules, Airline reservations, changes, cancellations, flight check-in, Transportation from airport to hotel and return, Business Centre/fax or scanning services/mailing and delivery service, Sporting events, golf facilities, sport and athletic activities/rentals, outdoor activities, Must possess outstanding guest service skills and sophisticated verbal and written communication skills, Strong interpersonal and problems solving abilities, Communicate and answer questions regarding different points of interests in downtown Los Angeles, Arrange bookings, reconfirmation of airline tickets, shows, etc, Other special duties as assigned by management, Previous hotel experience in front office or guest services required, preferably in a upscale luxury hotel, Must be familiar with Downtown Los Angeles area and local tourist destinations in the vicinity, Ability to sit for the entire working shift with occassional walking, Ability to lift, move, push, and pull objects up to 30 lbs, Assist with the direction and supervision resident move ins and move outs, Maintain all areas including entryway, doors, lobby, and waiting areas in a neat, clean, and organized manner, High School Diploma or equivalent; Associates Degree Preferred, Experience in high-impact guest service environment, Doorperson experience a plus, Creative thinker with the ability to resolve issues successfully, Customer service driven with a passion to provide high-level service, Create a luxury environment, exceeding expectations in genuine hospitality service, Communicate resident concerns to property management and Related’s Corporate Office, Graduate of an accredited college or university, preferred, Identify customer requests and advise customers on paperwork required for each specific transaction, complete simple transactions for the customers and/or direct the customers to the appropriate channel to complete their transactions, Provide customers with the appropriate brochures, forms or information when needed, Assist customers with setting up appointments or call back times to suit their needs, Promote, encourage and support customer usage of self service facilities such as online service or kiosk machine in the service center as an alternative method to complete their transactions, Identify customers with special needs and facilitate the provision of appropriate support and assistance to successfully conduct their transactions, Act as a service specialist to assist Customer Service Representatives to resolve and record customer complaints, resolve the cases referred by Customer Service Representatives and escalate any unresolved issues, Develop and maintain comprehensive knowledge of the services provided by Service NSW including operating practices and procedures, Comply with privacy requirements ensuring confidentiality, privacy and integrity of information is not compromised, 1-2 years customer service experience is preferred, Proficiency with computer software and programs, including the Internet and Microsoft Office, Working knowledge of basic audio visual equipment is preferred, Demonstrated ability to read, write, and communicate effectively with prospects, residents, vendors and co-workers, Proficiency and fluency in using the internet for researching resident requests with programs such as Craigslist, Google and other search engines, and navigating the internet and websites, Strong organizational skills and attention to detail to produce error-free documentation and create orderly systems and processes, Operate switchboard and direct calls efficiently and with a smile. Reviews from Elite Residential Concierge Services Inc. employees about Elite Residential Concierge Services Inc. culture, salaries, benefits, work-life balance, management, job security, and more. (There is a specific dress code policy/uniform for this position), Strong analytical skills and effective problem solving skills, Ability to prioritize and work with minimal supervision, Ability to be flexible, dependable, versatile, and work well under pressure, Knowledge of and promotion of Regal Crown Club Program, Handling of all monies (cash, credit cards, travelers’ checks, gift cards and coupons), Knowledge of all passes and discount tickets accepted by REG and their proper handling procedures, Responsibility for accuracy of their cash drawer and all other passes and discount tickets accepted, Knowledge and enforcement of the MPAA rating system, Knowledge of all emergency, evacuation and robbery procedures, Ability to properly reload ticket stock into the printer, Ensuring guest satisfaction – smile, greet, and thank all guests, Abide by all federal and state laws with regards to breaks a/o meal periods, Completion of or cast certification program as a cast member and as a box office cashier or progress towards completion, Provide professional and courteous service to all residents and visitors of the property, Assist management with various administrative tasks such as filing & data entry, Accurately follow the company’s key control policy. permission is received from the unit resident/tenant, Exhibit a positive and professional attitude. Maintains knowledge of and conforms to hospital policies and procedures, Promote positive guest relations and a welcoming environment, Communicate directly with guests, in person, by telephone and email, Assist arriving and departing guests with information on facilities, services, events, attractions, tours, travel routes and transportation schedules within the property and around the Reno/Tahoe area, Provide any information or service a guest may require within reason, Notify Front Office Manager of any problems and/or needed approvals, Answer phones and handle any voicemails in a courteous and timely manner, Adhere to Payment Card Industry Data Security Standards (PCI Compliance), Maintain warm and hospitable customer relations with both internal and external customers and staff, Perform all other related and compatible duties as assigned by management, Interactions will include local business operators, restaurants, tour operators and attraction operators, Daily shift report to Front Office Manager, Organizing dry cleaning pick up and deliveries at the Hospital, Booking reservations for staff (Rental Cars/Flights/Hotels), Referring traveling staff to points of interest in our local area, Running various errands for hospital staff, Previous Concierge or Customer service experience, Strong and demonstrated communication ability, A measurable and demonstrated track record of excellent face to face customer service and customer satisfaction, You are comfortable with digital technology, You have previous 2 – 3 years administration / face to face customer service work experience, Supervise bell staff to ensure the smooth arrival and departure of guests, proper handling of luggage, and follow-up on guest request, Provide accurate information to guests in a courteous manner, Take messages for in-house or arriving guests in accordance with procedures, Properly handle incoming and outgoing mail, telexes, packages and faxes, Know what activities are available in the city, Recite all hotel services, hours of operation, key personnel, hotel policies, etc, Keep the Chef/Head Concierge and senior management well-informed of any guest problems or complaints, and action taken, Maintain the Concierge Desk and storage areas in an orderly manner, Assist in the reconciliation of charges originating from the Concierge, Work closely with the Valet Parking staff to ensure the smooth handling of guests and patron vehicles, Work closely with the bell attendants to ensure smooth handling of guest luggage, message delivery and/or special requests, Display a high level of integrity and professionalism at all times in dealing with guests, employees and outside contacts, This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Organize, maintain, assign and communicate reserved parking and storage and keep records updated for billing purposes, Manage the move out process. Maintains records and logs of service requests and tracks their status, Arranges and confirms recreational, dining, and/or business activities, Assist in marketing the property by coordinating guests', tenants', and/or visitors’ needs. Apply to Concierge, Front Desk Agent, Doorman and more! Monitors, logs, and screens messages, providing managers with necessary details for follow-through, Data entry projects, as assigned, including but not limited to Homeowner Paperwork and Updates and Check entry, Electronic filing system (docuware) to ensure documents are properly logged and archived pursuant to the companies policies at least 2-3 times per week, Completes all other Concierge duties as necessary, Follow safety procedures and maintain a safe working environment, Ensures the highest quality of service for every event, Assists in moving furniture, tables, chairs and other event inventory as needed in a fast paced environment. Handles all guest interactions with the highest level of hospitality and professionalism along with accommodating special requests whenever possible. 1,038 Residential Concierge jobs available on Indeed.com. How to Write a Resume for Concierge Job: Best Tips A presentable and beautiful document is the key to success. by making arrangements or identifying appropriate providers, Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Refers patients and visitors to appropriate services where their needs/ concerns can be addressed, Maintains standards of customer service excellence, Maintain current information and materials regarding facilities and services, and local restaurants and attractions, Cleans and reports the status of assigned equipment. Ensure new resident contact information is available to all needed personnel, Keep accurate list of Residents who are away and dates returning for Security purposes, Manage guest apartment reservation process and schedule housekeeping following each check-out, Perform administrative services (faxing, copying, etc.) Tasks include organizing the move in, badges, welcome notes and follow up calls/visits. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities, Answer guest questions regarding area or hotel, outlet information and services, Follow all Marcus Hotels and Resorts policies and procedures, Marriott Standards, and Information Protection procedures, Collects, reports and documents objective and subjective data, Consults and seeks guidance from the RN as necessary, Ensures that assigned tasks are performed in accordance with policies and procedures, Promotes a culture of safety to ensure a healthy practice and living environment, Welcome guests to the Lounge complex and meet and greet on Airside, Respond to guest requests for assistance and or information, Ensure procedures are followed in regards to guest visitation, enquiries, and guest confidentiality, To ensure and assist guests with all requests regarding city information, theatres, tours, restaurants, limousines, couriers, car rentals, mailing and stamps and all current events in local city and major events in Singapore and Australia, Keep up to date information for both local and international hotels, restaurants, car rentals, theatres, limousines for all cities where Qantas fly to, Induct new staff into the team, department and Lounge in the first week of their employment following guidelines. 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